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Recipient Questions

Our 2-1-1 COVID-19 call-takers are available seven (7) days a week 8am-8pm. Please note that call volume is high, so wait times could be longer than expected.

Before the Vaccine

Can I find out if I am eligible before registering?

You can check your eligibility for the current phase of vaccination by visiting www.vaccines.nh.gov and clicking “Do I Qualify?” Or you can do the screening as a part of the registration process and navigate directly to “Register Now” to register for a VINI account. 

All New Hampshire residents 16 years and older are now eligible for vaccination.

Updated 4/1/2021

What is the process for registering and scheduling an appointment?

Visit the New Hampshire Vaccine Homepage at vaccines.nh.gov and select “Register Now,” after which you will:

  • Complete Screening to validate eligibility
  • Complete a Medical Acknowledgement
  • Enter contact information for Registration
  • Create a New Hampshire Vaccine & Immunization Network Interface (VINI) account
  • Check for appointments and Schedule your Appointment 

Instructions for scheduling an appointment in VINI can be found in this document: Scheduling Tip Sheet

Updated 3/15/2021

I’ve submitted the online registration form; will I be able to schedule my vaccination right away?

After registering, you will receive an email confirmation with a link to activate your VINI account. The email will come from [email protected]. If you do not receive an email within 10 minutes of completing your registration, please check your spam folder or call 2-1-1.

  • Click Activate to enter VINI, where you will create a password to access your account. The link to activate your account will expire after 24 hours, so please activate your account as soon as possible after receiving your initial email.  If your link expires before you are able to activate your account, please call 2-1-1 for assistance. Then, you will proceed to scheduling your COVID-19 vaccine appointment. 

Updated 4/1/2021

I’m having issues accessing or viewing the site.

The COVID-19 Vaccine Registration Form is only compatible with the most current stable versions of Edge, Google Chrome, Mozilla Firefox and Safari. In particular, certain combinations of the Mojave OS and Safari may be non-compatible. If you are not using one of these browsers, please update your browser, refresh the page and retry. If you are continuing to have issues with the site, call 2-1-1. 

Updated 4/1/2021

Can I bring a household member to my appointment?

You are allowed to bring one (1) household member to your appointment if they are also eligible in any of the open phases. After registering and activating your account, register your household member BEFORE scheduling your appointment by clicking the Add a Family Member tile in VINI. After registering your household member, they can accompany you to your appointment without scheduling a separate appointment. Please note, your family member’s appointment will be at the same time and place as your appointment.

  • If your family member is eligible at the time of your appointment but not at the time of screening and scheduling, you can register your household member when they become eligible and they can accompany you to your appointment.

Updated 4/1/2021

If I am bringing a household member, should we schedule two appointments? Will they receive their own email confirmation?

If you register your household member, they do not need their own appointment. If you register your household member through this process, all communications will be sent to the email address that registered the account in VINI. If your household member prefers to manage their own COVID-19 vaccine appointment and receive direct communications, please instruct them to independently complete the screening and registration process using an email address different from the one already used.

Updated 3/15/2021

If I scheduled an appointment with a household member, and I can’t make it, can my household member keep their appointment?

Once you have completed your registration and added an eligible family member, your family member is tied to your appointment. Their vaccination appointment is now linked with yours and will change if/when your appointment changes of if you choose to cancel your appointment.

Updated 3/15/2021

Can I get a vaccine if I cannot leave my home and am homebound?

Yes, you can request a home visit by calling 2-1-1. If you are eligible for a home visit, the 2-1-1 call center operator will connect you to a representative from your Regional Public Health network to help schedule an appointment. If you need transportation to a fixed vaccine site, the 2-1-1 call center operator can help you schedule an appointment and arrange transportation.

Updated 3/15/2021

What if I made a mistake on my registration form?

Call 2-1-1 and they will document your concerns.

Updated 3/15/2021

I’m having issues registering on the site, or don’t have an email address or phone number.

Call 2-1-1 and they will help you register.

Updated 3/15/2021

What if I am having trouble reaching the New Hampshire 2-1-1?

If you live near bordering states you might pick up the other state’s 2-1-1 line. To call New Hampshire’s 2-1-1 line, you can also dial (603) 271-5980.

Updated 3/15/2021

Are medications and insurance fields mandatory? What if I don’t have insurance?

These fields are not mandatory. You are not required to have insurance to receive the COVID-19 vaccine at any of the state fixed sites.

Updated 3/15/2021

I am struggling with the Captcha challenge (the security requirement to select pictures that match the challenge question (e.g., select all pictures containing a train)). What is this and what can I do?

This security challenge is designed to aid in the protection of your data and the COVID-19 vaccine program integrity. Make sure you are using the most current stable versions of Edge, Google Chrome, Mozilla Firefox and Safari. If you are not, please update your browser, refresh the page and retry. If you’re unable to succeed, you can call 2-1-1.

Updated 4/1/2021

I hit “Next” or “Submit” and it doesn’t look like it saved and nothing happened. What is wrong?

Please scroll up the page and look for errors, which will be flagged in Red. Additional common solutions are:

  • Checking that all required fields are filled out
  • Checking that date of birth is correct
  • Confirming your email has not been used to register for an appointment previously. If you have used this email previously, you can log into VINI to schedule your appointment

If you still cannot move forward, call 2-1-1 and they will help you register.

Updated 3/15/2021

What documents do I need to show/bring with me at time of my COVID-19 vaccine appointment?
  1. Your QR code from your appointment confirmation. If you are unable to bring your QR code to your appointment, either printed or on a mobile device, a clinic staff member can look up your record manually.
  2. Please note, a parent or guardian must be present at the time of vaccination for recipients who are 16 and 17 years old.
  3. Proof of New Hampshire Residency by bringing one of the following (Note: For 16 and 17 year olds without one of these documents, a birth certificate or passport must be brought as proof of age, and the parent must provide one of the following):
    • Valid, unexpired NH driver license or non-driver ID card.
    • A payroll check, payroll document, or employment contract showing individual’s legal New Hampshire address, dated within the last 60 days.
    • A government issues payment (i.e., Social security), showing individual’s legal New Hampshire address, dated within the last 60 days.
  4. Non-NH Residents ONLY: Proof of New Hampshire Employment for those eligible for vaccination under Phase 1a or Phase 2a:
    • A payroll check, payroll document, or employment contract showing your New Hampshire employment as a healthcare provider, first responder, or at a school, childcare facility, or youth camp, dated within the last 60 days.
    • A letter on letterhead from a healthcare or first responder organization, school, childcare facility, or youth camp stating that you meet Phase 1a or 2a eligibility.
    • A photo identification card issued by a New Hampshire healthcare or first responder organization, school, childcare facility, or youth camp.

 

Updated 4/1/2021

I heard there’s a new system (VINI), why am I getting communications from the old system (CDC’s VAMS)?

If you receive communications from CDC VAMS, that could be connected to your specific situation or 1A/1B eligibility. If you do not think you should be getting this communication, reach out to 2-1-1 for additional information.

Updated 3/15/2021

I’m having trouble with my password, how can I get this resolved?

Please make sure that your password meets all of the requirements as shown on the login screen. If you have attempted to log in unsuccessfully 5 times, you will be locked out for 20 minutes. You will be unable to login or reset your password by selecting the “Forgot your password?” link from the VINI login page at vini.nh.gov/providers/s/login. If you are still having issues with logging in, please call 2-1-1.

Updated 4/1/2021

Can I use my email address to create a new account for my child if I already used that e-mail to create an account for my own vaccine registration or another family member?

No. You can only use an email address one time. Each account will need to use a different email address.

Updated 4/1/2021

If I am 16 or 17, which vaccine can I receive, where is it available, and do I need to bring my parent?

Due to FDA emergency use authorization requirements, recipients who are 16 and 17 years old may only receive the Pfizer vaccine, which is available at the following locations:

  1. All state-managed fixed sites and Walgreens locations
  2. North Country Health Consortium (Littleton)
  3. Littleton Regional Healthcare (Littleton)
  4. Huggins Hospital (Wolfeboro)
  5. Memorial Hospital (North Conway)
  6. Lakes Region General Hospital (Laconia)

Please note, a parent or guardian must be present at the time of vaccination.

Updated 4/1/2021

After the COVID-19 Vaccine

When will I be able to schedule an appointment for my second dose?

If you are registering for a two-shot COVID-19 vaccine (Moderna or Pfizer), the clinic staff can schedule your second dose appointment at check out after you receive your first dose. This appointment will appear in your VINI account after it is scheduled. You can also log back into your VINI account after you receive your first dose to schedule your second dose.

Updated 3/15/2021

I got my first dose in another state; can I get the second dose here?

Yes, only if you are a New Hampshire resident. First, be sure to enter in your new New Hampshire address during registration to confirm your eligibility. During appointment scheduling, VINI will ask if this is your first or second dose; choose second dose. The system will then prompt you to complete the date and manufacturer of your first dose, ensuring only clinics that can offer you the correct manufacturer and time slots within the appropriate timeframe are displayed.  

Updated 3/15/2021

Will I get a card with COVID-19 vaccine information on it?

Yes, you will receive a CDC COVID-19 vaccination record card that documents your first dose. Bring this card with you to your second vaccination appointment, and the clinic will update the card with your second dose information.

Updated 3/15/2021

I received Dose 1 of Pfizer or Moderna at the Super Site, how is my second dose scheduled?

You will be automatically scheduled for dose 2 at the same Super Site and time as Dose 1. If you need to change your date or location for dose 2, see FAQ below.

Updated 4/1/2021

How is my 2nd dose appointment scheduled and can I change it?

If you need to schedule dose 2 or change dose 2 date, time, or location, you may log in to VINI and select the Create and Manage Appointment tile. Be sure that your dose 2 appointment is for the same manufacturer as your first dose (e.g. Pfizer or Moderna).

  • If you see a dose 2 appointment and need to change it, click Reschedule Appointment. If you choose to reschedule your appointment, your existing appointment will be cancelled only after a new date/time is confirmed.
  • If you see no appointment, you may schedule a dose 2 appointment by clicking the Schedule Appointment button and selecting dose 2 appointment type.
  • If you see a dose 1 appointment and you have already received dose 1, then select that row in the table and then click the Cancel button. Once cancelled, you may schedule a dose 2 appointment. You will receive a cancellation notification and then a confirmation notification.

Updated 4/1/2021