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Recipient Questions

Our 2-1-1 COVID-19 call-takers are available seven (7) days a week 8am-8pm. Please note that call volume is high, so wait times could be longer than expected.

Before the Vaccine

Can I find out if I am eligible before registering?

You can check your eligibility for the current phase of vaccination by visiting www.vaccines.nh.gov and clicking “Do I Qualify?” Or you can do the screening as a part of the registration process and navigate directly to “Register Now” to register for a VINI account.

Updated 4/19/2021

What is the process for registering and scheduling an appointment?

Visit the New Hampshire Vaccine Homepage at vaccines.nh.gov and select “Register Now,” after which you will:

  • Complete Screening to validate eligibility
  • Complete a Medical Acknowledgement
  • Enter contact information for Registration
  • Create a New Hampshire Vaccine & Immunization Network Interface (VINI) account
  • Check for appointments and Schedule your Appointment

Instructions for scheduling an appointment in VINI can be found in NH VINI Scheduling Tip Sheet.

Updated 4/28/2021

I’ve submitted the online registration form; will I be able to schedule my vaccination right away?

After registering, you will receive an email confirmation with a link to activate your VINI account. The email will come from [email protected]. If you do not receive an email within 10 minutes of completing your registration, please check your spam folder or call 2-1-1, or 603-271-5980 for those not in New Hampshire.

  • Click Activate to enter VINI, where you will create a password to access your account. The link to activate your account will expire after 24 hours, so please activate your account as soon as possible after receiving your initial email. If your link expires before you are able to activate your account, please call 2-1-1, or 603-271-5980 for those not in New Hampshire, for assistance. Then, you will proceed to scheduling your COVID-19 vaccine appointment.

Updated 4/19/2021

I’m having issues accessing or viewing the site.

The COVID-19 Vaccine Registration Form is only compatible with the most current stable versions of Edge, Google Chrome, Mozilla Firefox and Safari. In particular, certain combinations of the Mojave OS and Safari may be non-compatible. If you are not using one of these browsers, please update your browser, refresh the page and retry. If you are continuing to have issues with the site, call 2-1-1, or 603-271-5980 for those not in New Hampshire.

Updated 4/19/2021

Can I still register an additional family member as a plus-one?

Effective April 19, 2021, everyone receiving a vaccination in New Hampshire must have an individual account and appointment, including spouses and household members. One appointment equals one vaccination. The option to bring a plus one or another household member now requires each individual to have their own account and appointment.

Updated 4/20/2021

I already registered a plus-one before April 19, 2021. Can they still come with me to my appointment?

Appointment for individuals registered as a plus-one prior to April 19, 2021 will be honored as scheduled. No additional action is needed for those registered as a plus-one prior to April 19, 2021.

Updated 4/20/2021

Can I get a vaccine if I cannot leave my home and am homebound?

Yes, you can request a home visit by calling 2-1-1, or 603-271-5980 for those not in New Hampshire. If you are eligible for a home visit, the 2-1-1 call center operator will connect you to a representative from your Regional Public Health network to help schedule an appointment. If you need transportation to a fixed vaccine site, the 2-1-1 call center operator can help you schedule an appointment and arrange transportation.

Updated 4/19/2021

What if I made a mistake on my registration form?

Call 2-1-1, or 603-271-5980 for those not in New Hampshire, and they will document your concerns.

Updated 4/19/2021

I’m having issues registering on the site, or don’t have an email address or phone number.

Call 2-1-1, or 603-271-5980 for those not in New Hampshire, and they will help you register

Updated 4/19/2021

What if I am having trouble reaching the New Hampshire 2-1-1?

If you live near bordering states you might pick up the other state’s 2-1-1 line. To call New Hampshire’s 2-1-1 line, you can also dial (603) 271-5980.

Updated 4/19/2021

Are medications and insurance fields mandatory? What if I don’t have insurance?

These fields are not mandatory. You are not required to have insurance to receive the COVID-19 vaccine at any of the state fixed sites.

Updated 4/19/2021

I am struggling with the Captcha challenge and/or the security requirement to select pictures that match the challenge question (e.g. select all pictures containing a train). What is this and what can I do?

This security challenge is designed to aid in the protection of your data and the COVID-19 vaccine program integrity. Make sure you are using the most current stable versions of Edge, Google Chrome, Mozilla Firefox and Safari. If you are not, please update your browser, refresh the page and retry. If you are unable to succeed, you can call 2-1-1, or 603-271-5980 for those not in New Hampshire.

Updated 4/19/2021

I hit “Next” or “Submit” and it doesn’t look like it saved and nothing happened. What is wrong?

Please scroll up the page and look for errors, which will be flagged in Red. Additional common solutions are:

  • Checking that all required fields are filled out
  • Checking that date of birth is correct
  • Confirming your email has not been used to register for an appointment previously. If you have used this email previously, you can log into VINI to schedule your appointment

If you still cannot move forward, call 2-1-1, or 603-271-5980 for those not in New Hampshire, and they will help you register.

Updated 4/19/2021

What documents do I need to show/bring with me at time of my COVID-19 vaccine appointment?
  • Your QR code from your appointment confirmation. If you are unable to bring your QR code to your appointment, either printed or on a mobile device, a clinic staff member can look up your record manually.
  • Please note, anyone under 18 must have consent from a parent or guardian. This can be verbal consent form the parent or guardian onsite at the time of the vaccination, written consent that can be filled out by the parent or guardian in advance or while onsite, or an electronic consent form that can be signed by the parent or guardian at the time of registration.
  • Proof of identity by bringing one of the following (Note: For 12 to 17 year olds without one of these documents, a birth certificate or passport must be brought as proof of age, and the parent must provide one of the following):
    • Valid, unexpired driver license or non-driver ID card.
    • Valid, unexpired passport

Updated 5/13/2021

I heard there’s a new system (VINI), why am I getting communications from the old system (CDC’s VAMS)?

If you receive communications from CDC VAMS, that could be connected to your specific situation or 1A/1B eligibility. If you do not think you should be getting this communication, reach out to 2-1-1, or 603-271-5980 for those not in New Hampshire, for additional information.

Updated 4/19/2021

I’m having trouble with my password, how can I get this resolved?

Please make sure that your password meets all of the requirements as shown on the login screen. If you have attempted to log in unsuccessfully 5 times, you will be locked out for 20 minutes. You will be unable to login or reset your password by selecting the “Forgot your password?” link from the VINI login page at vini.nh.gov/providers/s/login. If you are still having issues with logging in, please call 2-1-1, or 603-271-5980 for those not in New Hampshire.

Updated 4/19/2021

Can I use my email address to create a new account for my child if I already used that e-mail to create an account for my own vaccine registration or another family member?

No. You can only use an email address one time. Each account will need to use a different email address.

Updated 4/19/2021

What should I do if I am eligible for the COVID-19 vaccine and under 18 (but over 16)?

Due to FDA emergency use authorization requirements, recipients who are 12 to 17 years old may only receive the Pfizer vaccine, which is available at the following locations:

  • All state-managed fixed sites and Walgreens locations
  • Androscoggin Valley Hospital (Berlin)
  • Upper Connecticut Valley Hospital (Colebrook)
  • Weeks Medical Center (Lancaster/Whitefield)
  • Littleton Regional Healthcare (Littleton)
  • Huggins Hospital (Wolfeboro)
  • Memorial Hospital (North Conway)
  • Concord Hospital – Laconia (Laconia)
  • Dartmouth Hitchcock Medical Center (Lebanon)

Please note, anyone under 18 must have consent from a parent or guardian. This can be verbal consent from the parent or guardian onsite at the time of the vaccination, written consent that can be filled out by the parent or guardian in advance or while onsite, or an electronic consent form that can be signed by the parent or guardian at the time of registration.

Updated 5/13/2021

After the COVID-19 Vaccine

When will I be able to schedule an appointment for my second dose?

If you are registering for a two-shot COVID-19 vaccine (Moderna or Pfizer), the clinic staff can schedule your second dose appointment at check out after you receive your first dose. This appointment will appear in your VINI account after it is scheduled. You can also log back into your VINI account after you receive your first dose to schedule your second dose.

Updated 4/19/2021

I got my first dose in another state; can I get the second dose here?

Yes. During appointment scheduling, VINI will ask if this is your first or second dose; choose second dose. The system will then prompt you to complete the date and manufacturer of your first dose, ensuring only clinics that can offer you the correct manufacturer and time slots within the appropriate timeframe are displayed

Updated 4/19/2021

Will I get a card with COVID-19 vaccine information on it?

Yes, you will receive a CDC COVID-19 vaccination record card that documents your first dose. Bring this card with you to your second vaccination appointment, and the clinic will update the card with your second dose information.

Updated 4/19/2021

I received Dose 1 of Pfizer or Moderna at the Super Site, how is my second dose scheduled?

You will be automatically scheduled for dose 2 at the same Super Site and time as Dose 1. If you need to change your date or location for dose 2, see FAQ below.

Updated 4/19/2021

How is my 2nd dose appointment scheduled and can I change it?

If you need to schedule dose 2 or change dose 2 date, time, or location, you may log in to VINI and select the Create and Manage Appointment tile. Be sure that your dose 2 appointment is for the same manufacturer as your first dose (e.g. Pfizer or Moderna).

  • If you see a dose 2 appointment and need to change it, click Reschedule Appointment. If you choose to reschedule your appointment, your existing appointment will be cancelled only after a new date/time is confirmed.
  • If you see no appointment, you may schedule a dose 2 appointment by clicking the Schedule Appointment button and selecting dose 2 appointment type.
  • If you see a dose 1 appointment and you have already received dose 1, then select that row in the table and then click the Cancel button. Once cancelled, you may schedule a dose 2 appointment. You will receive a cancellation notification and then a confirmation notification.

Updated 4/19/2021