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Recipient Questions

Our 2-1-1 COVID-19 call-takers are available Monday – Friday from 8am-7pm. Please note that call volume is high, so wait times could be longer than expected.

  • Can I get a different type of vaccine for my booster dose?

    Yes. CDC’s recommendations now allow for this type of mix and match dosing for booster shots. Individuals with questions, should speak with their doctor about booster doses. 

  • Who can get the COVID-19 vaccine?

    The Pfizer-BioNTech vaccine has received full FDA approval for use in individuals 16 and older. The Moderna and Janssen (Johnson & Johnson) vaccines have been granted emergency use authorization for those 18 years of age and older. 

    The Pfizer-BioNTech vaccine has also been granted emergency use authorization for those 5 to 15 years old. The smaller dose of the Pfizer vaccine for children ages 5 to 11 has shown to be 90% effective at preventing COVID-19. Parents and guardians looking to vaccinate their 5-11 year old, should speak with their child’s pediatrician or go to vaccines.nh.gov to find a convenient vaccination location near you.  Please be patient as it will take several days for pediatric vaccine to arrive at all locations around the state. 

  • Where can I get a COVID-19 vaccine?

    Visit the U.S. Centers for Disease Control and Prevention’s (CDC) Vaccine Finder at https://www.vaccines.gov and click on “Find COVID-19 Vaccines”. Check the vaccine(s) you are interested in and enter your zip code. Find a location near you, then call or visit their website to make an appointment. You can also get vaccinated by visiting one of the NH Mobile Vaccine Teams. Find weekly locations at vaccines.nh.gov and click on “Find the Van”.

  • Can I choose which vaccine I receive?

    Yes. If you wish to choose a specific vaccine, visit NH’s vaccine finder at vaccines.nh.gov. When you click, “Find COVID-19 Vaccines”, you can choose a specific brand of vaccine in the area of your choice.

  • Are the new COVID-19 vaccines safe?

    The new COVID-19 vaccines are safe and have been subject to the same rigorous scientific studies as other vaccines. The vaccines have undergone scientific review by the U.S. Food and Drug Administration (FDA) and CDC science and medical expert advisory committees to ensure that these vaccines are both safe and effective. The vaccine trials have been held to the same scientific standards as other vaccines that have been licensed for use and the FDA has not lowered their standards for these vaccines.

    While experts continue to gather data on the long-term protection and outcomes after vaccination, the vaccines have been appropriately studied to ensure they are effective and safe to use now and the safety of the vaccines will continue to be monitored as they are used to vaccinate the public.

  • Are there side effects from the vaccines?

    The majority of side-effects reported from the vaccine includes pain around the injection site, redness or swelling. Some people report other side effects that are normal signs your body is building protection against COVID-19. These include tiredness, headache, muscle pain, chills, fever and nausea and should not last more than a couple days.

    Millions of people have received COVID-19 vaccines, and no long-term side effects have been detected. There have been very rare instances where individuals had inflammation (irritation) of the heart or the heart’s outer lining (myocarditis or pericarditis) after vaccination. However, the risk of getting myocarditis or pericarditis is greater for those who are not vaccinated because COVID-19 itself can cause myocarditis and pericarditis. Scientists and researchers will continue to actively monitor the vaccines for any long-term safety concerns.

  • If I had COVID-19 should I still get the vaccine?

    Yes.

    While having had COVID-19 builds some immunity, the vaccines provides greater immunity and protection from reinfection. We know that people who have been previously infected with the virus that causes COVID-19 can be infected again. Previously infected persons receive additional protection from getting vaccinated. Vaccination should be given after a person recovers from COVID-19 (i.e., meets criteria for discontinuing isolation), but otherwise there is no minimum interval recommended between infection and vaccination. Also, if someone gets one dose of a 2-dose COVID-19 vaccine (Pfizer or Moderna) and then develops COVID-19 infection before their second dose, that person should still get the second dose of the vaccine at the appropriate time once they have met criteria for discontinuing isolation; if a person misses their scheduled second dose because they are on isolation (or quarantine), they should get the dose as soon as possible after coming off isolation (or quarantine).

  • Will I have to pay for the vaccine?

    All organizations participating in the CDC COVID-19 vaccination program must administer the vaccine at no cost to the recipient. If you have public or private insurance, the vaccine provider can bill your insurance for a vaccine administration fee but you will not be charged any out-of-pocket costs. For more information, go to https://www.nh.gov/insurance/covid-19/index.htm.

  • Can I get a booster shot?

    If you have received 2 doses of the Pfizer-BioNTech or Moderna COVID-19 vaccine and at least 6 months have passed since your second dose of the primary series, you are eligible for a booster shot if you are:

    If you have received the Johnson & Johnson COVID-19 vaccine, booster shots are recommended for those who are 18+ and who were vaccinated more than 2 months ago. 

    To find out where you can get a booster dose, contact your healthcare provider, or go to https://www.vaccines.gov/.

  • I lost my CDC vaccination card, how do I get another one?

    To request a replacement CDC vaccine card, please email covidvaccinescheduling@dhhs.nh.gov. Include the name of the vaccine recipient, phone number, address and date of birth. Please allow for 7-14 business days to receive your new card. If your vaccination record is not yet registered with the state, you may be asked for additional documentation which will cause a delay in receiving new vaccination cards.

  • Is there another way I can prove I received the COVID-19 vaccine?

    Yes. Go to vaccines.nh.gov and select “download a copy of your COVID-19 vaccine record”. Follow the instructions to download a copy of your COVID-19 vaccine record through the NHIIS portal.

    The NHIIS portal represents only data reported and entered into the NHIIS by the medical provider who administered your COVID-19 vaccine. If you cannot access your record through the NHIIS portal, please call (603) 271-0301 for further assistance.

    Please note: If you previously opted out of NHIIS, you will not be able to use the patient portal because your information was not recorded in NHIIS. If you would like to change your opt-out status to access your immunization information through the portal, please contact your primary provider to request to change your opt-out status. If you don’t have a primary care provider, call (603) 271-0301 for assistance.

  • My vaccination record is incorrect. How do I get it corrected?

    To request a correction to your record including a name change or correction to vaccination dates, please complete the form in the link below and use the open box provided on the form to list specific corrections needed.

    https://www.dhhs.nh.gov/dphs/immunization/documents/correct-imm-vac-record.pdf

    The form and copies of supporting documents should be mailed to 29 Hazen Drive, Concord, NH 03301 or send via secured fax to (603) 696-3266. If you need further assistance on COVID-19 vaccine documentation, please call (603) 271-0301.

  • Can I get a SMART Health Card or a QR code?

    NH does not currently use the SMART Health Card or other QR codes for proof of vaccination. You should use either your CDC vaccination card or download your vaccine record from vaccines.nh.gov.

  • I have further questions not listed here. Who should I reach out to?

    Your health care provider is your best source of information related to your own health concerns. If you have more general questions, you can call 2-1-1. COVID-19 specific call-takers are available Monday – Friday 8 a.m. to 7 p.m.

  • What if I am having trouble reaching the New Hampshire 2-1-1?

    If you live near bordering states you might pick up the other state’s 2-1-1 line. To call New Hampshire’s 2-1-1 line, you can also dial (603) 271-5980.